Terms and conditions

Privaatheid

Alle korrespondensie wat met Laurika Rauch gevoer word en enige persoonlike besonderhede wat aan haar as persoon/kunstenaar /Laurika Rauch Produksies bekendgemaak word via hierdie webblad, sal as hoogs vertroulik beskou word. Geen name, persoonlike detail, bankbesonderhede, of enige ander vorm van identifikasie sal sonder die betrokke party/e se toestemming gepubliseer of aan ‘n ander party/organisasie bekendgemaak word nie.

Privacy Policy

Your details will not be given to any third party. It may however be used by us to send you promotional information. So that we can process orders placed by customers we collect certain information about you. The information we will collect about you includes your name, address, phone and email address. We do not store credit or debit card details.

We will use the information collected about you while processing your requests for two reasons: firstly to process your order and secondly to provide you with the best possible service. We may collate information to monitor website usage in order to improve and develop our services to you.

No personal information will be passed onto any third party organization.

We use technology to track the patterns of behaviour of visitors to our site. This includes using a ‘cookie’. The cookie stores no personal details about you, it simply identifies you to our website via use of Google Analytics and Google Webmaster Tools.

Please note that by clicking on any external links or banners will result in your transferral to another website whose practices may be different to that of Laurika Rauch. Please check the other site policies as we have no control over their practices with regard to information submitted.

At all times we ensure that your personal information is treated with the utmost respect.

If at any time our privacy policy were to change, the revised policy will be published on this page.

Refund and Returns Policy

We do not accept refunds on electronic/downloaded goods.

Items have to be returned to us by mail for a refund.  Return shipping is for your own account.

We will happily refund or exchange an item which is faulty, or if you have received the wrong product so long as we are informed of any problem within 14 days of receipt. Returns have to be done within 30 days of shipment of the original order.

Please contact us on laurika@laurikarauch.com before returning any goods.

Postal address:
P o Box 26469
Monument Park
0105

Telephone: +27 12 346 7282

Shipping/Postage Policy 

We only do shipping/postage of physical goods to South African addresses. Shipping will be done using normal mail unless otherwise stipulated.

Delivery
We aim to dispatch your orders within 7 working days. If we are not able to supply the goods within 14 days of purchase you will immediately be informed of this via email. We aim to advertise only goods that are either in stock or on order.

Copyright
This site and all its contents including design, images, files are the property of and Copyright 2011 of Laurika Rauch Productions (Pty) Ltd. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Laurika Rauch Productions (Pty) Ltd.

Disclaimer
Whilst every effort is made to ensure accuracy in the content of this website, Laurika Rauch Productions (Pty) Ltd. are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice.